By Chua Kwee Fong | Software Department Manager, Software Engineering Team | October 2024
This whitepaper chronicles Trinax’s journey in the AI Trailblazers 2.0 Initiative, focusing on leveraging Generative AI to overcome operational bottlenecks. The paper highlights how Trinax’s AI-powered solution for field engineers improves troubleshooting, enhances onboarding, and preserves institutional knowledge despite high attrition rates. By integrating AI into internal processes, Trinax has significantly reduced operational inefficiencies, streamlined issue resolution, and set a new standard for AI-driven innovation across industries.
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